Contact Us – Spingreen
Write to the spingreencasino.pl editorial team
Got a question about the content on this site, spotted something that needs updating, or want to know more about how we review Spingreen? You can reach our editorial team directly at [email protected]. We read every message and aim to reply within 48 hours during weekdays. Whether it's feedback on our coverage, a query about our review process, or a suggestion for a topic you'd like us to cover, we're here to help with anything related to the portal itself.
Questions about your Spingreen account
We're an independent information portal – we review and write about Spingreen, but we have no access to player accounts, deposits, withdrawals, bonus credits or technical systems. That means we can't help with registration issues, payment queries, bonus activation, account verification, or anything that involves logging into the platform or moving money.
For those kinds of questions, you'll need to contact Spingreen's own player support team. The operator provides direct support channels on its platform – look for the contact options once you're logged in, or check the operator's own site for email and live-chat details. They're the ones who can see your account, process requests and resolve technical issues in real time.
Why this distinction matters
Spingreen is the casino operator, licensed under Curaçao Gaming Control Board licence no. OGL/2024/452/0687 and run by WoT N.V. We're spingreencasino.pl – a UK-facing review and information site that covers the brand. We don't hold a gambling licence, we don't process bets or payments, and we're not involved in the day-to-day operation of the platform. Think of us as a guide to what's on offer, not the people running the offer itself. That separation keeps our reviews independent and means we can write honestly about what works and what doesn't.
Response expectations
Messages sent to [email protected] are handled by our small editorial team. We do our best to reply within two working days, though it may take a little longer during holiday periods or if we're researching a detailed answer. If your query is time-sensitive and involves an active account or a pending transaction, the operator's own support will always be faster – they have immediate access to the systems and can act on your behalf straight away.
Complaints and escalation
If you've already contacted Spingreen's player support and you're not satisfied with the outcome, the next step is the operator's own complaints procedure – check the terms and conditions on the platform for details. For unresolved disputes, the licensing body Gaming Services Provider N.V. handles formal complaints under the Curaçao framework. We can't mediate or intervene in those disputes, but we can point you toward the right channels if you're unsure where to go next.
If gambling stops being fun
This is the most important contact information on the page. If you or someone you know is struggling with gambling, free confidential support is available right now through GamCare at gamcare.org.uk or by calling the National Gambling Helpline on 0808 8020 133 (free, 24/7). BeGambleAware (begambleaware.org) offers advice, self-assessment tools and links to treatment services across the UK. For a complete break from all UKGC-licensed sites, GamStop (gamstop.co.uk) provides free national self-exclusion – though it's worth noting that Spingreen operates under a Curaçao licence and is not covered by that scheme. You must be 18 or over to access any gambling site (18+), and help is always available if you need it.
Disclaimer: Everything on this page is informational and promotional in nature – we don't run a casino, a bookmaker or any gambling operation ourselves. Access is limited to those 18 and over (18+). Free, confidential support with gambling is available at BeGambleAware.org.
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